SpreadsheetHome / QC photos and warehouse checks
What Oopbuy's Xiamen warehouse checks, and reading its QC photos
What Oopbuy's Xiamen warehouse does with each parcel, what the free photos show and leave out, how to read QC photos step by step, and the clocks that start on arrival.
Read on oopbuy.com: November 10, 2026
When a parcel lands in Xiamen
Oopbuy's warehouse is in Xiamen, in Fujian province. The second step of the homepage How to Buy panel is titled Purchasing & QC Inspection and says that after payment Oopbuy buys and ships your items to its warehouse for a full QC inspection. Its six-second clip, shown here in full, is a pink warehouse with a drone overhead and the mascot at the door.
The inspection article is more specific than the clip. Each incoming package is unpacked to look for prohibited items; it is then weighed and put on a shelf. Inspectors check the quantity, colour, size and the other specifications on the label, and look at the outside of the item for large damage, stains, the model and the version number. Counterfeit or infringing goods found at this stage can be destroyed on the spot, with nothing shipped and nothing refunded, under Oopbuy's prohibited items rules.
The three standard photos
Regular inspection photos are, in Oopbuy's words, generally three of them, one each of the front and the back, plus a side or logo view. They are free. Extra detailed photos are ¥1 apiece, and a fully custom shoot is a paid service of its own.
Three photos are enough to catch the wrong item, the wrong colour family, a missing piece or obvious damage. They are not enough to judge stitching, a print's alignment or the inside of a shoe. Decide before the item arrives which one detail matters most, and order a detailed photo of exactly that. A single close-up of a zip pull or a size tag often answers more than ten wide shots.
Photos appear in your account when the item's status changes to stocked in, which also starts the return clock described further down.
Five passes over a set of QC photos
Reading QC photos is a skill, and it goes faster with a fixed order. Do five passes, each looking for one thing.
- Identity. Is this the listing you paid for? Compare the photo with the listing's main image and the option you chose: model, colour name, print.
- Count and parts. Count pieces against your order. Look for straps, laces, dust bags, chargers: whatever the listing pictured.
- Damage and dirt. Scan edges, corners and light areas for marks, tears or stains. These are within what Oopbuy's inspectors check.
- Size evidence. Find the size tag or a measuring tape in frame. If there is none, a one-yuan detailed photo of the tag settles the question before it becomes a dispute.
- Decision. Accept, ask for a detailed photo, or start a return inside the window. Do it the same day; the window is counted in hours.
Pass four matters most for clothes and shoes, because size errors are outside Oopbuy's inspection, as the next section explains.
What the inspection does not cover
Oopbuy lists its exclusions plainly. The inspection leaves out colour difference, size errors and usage effect. Electronics and digital goods get an outside look only; nobody powers them on. Sealed CDs stay sealed, and handmade or adult items are left unopened. And for collectibles such as figures and model kits, the warehouse cannot inspect quality, authenticity or completeness; inspectors may only verify the outer condition.
Those exclusions explain why pass four exists. If a hoodie arrives a size small, the inspection was never going to catch it; your evidence has to come from the photos you asked for. For a gadget from the catalogue's gadgets aisle, plan to test it on arrival at home, because nobody will switch it on before then.
Storage clock and the 120-hour return window
Two clocks start in the warehouse. Free storage runs for ninety days from the moment the status reads received; abnormal parcels get thirty days from signed for. The return clock is tighter. Oopbuy's 5-Day Return/Exchange Guarantee gives you five days to put in a return request once the status turns to stocked in, counted from the next whole hour, which comes to 120 hours.
The return applies only where the seller offers guaranteed returns, and only for items in a condition to be resold. Custom-made items, items with tags removed, second-hand goods, underwear, food and several other types are excluded, and you pay return shipping inside China. The seller has the final say. In practice: read the photos the day they arrive, and if something is wrong, file before the weekend eats your 120 hours.
House-shelf items and the inspection: not published
Everything above is written for agent orders, items Oopbuy buys from a seller for you. Whether Brand Sale, Flash Sale, Mall or AiKuCun items go through the same opening, weighing and three-photo routine is not stated anywhere we could find, and the five-day return guarantee is defined in terms of a seller who offers guaranteed returns, which does not fit an item Oopbuy lists itself.
Ask before you buy. The questions are short: will this item get inspection photos, can I return it, and how long can it stay in storage. Save the chat. The label reader repeats these gaps on each label card, so you have them at hand when a label looks persuasive.
