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Help with Oopbuy: contacts, shelf vocabulary and label questions
Where to reach Oopbuy and what to have ready, the words you will meet on agent pages and house shelves, and answers to the questions shelf labels raise most often.
Read on oopbuy.com: November 10, 2026
Reaching Oopbuy support with the right details
Oopbuy's Contact Us page gives an email address, [email protected]. The site has a 24/7 chat window, which the homepage advertises as 24/7 Support, and the footer links to Oopbuy's Discord server. After-sales requests on an order start from the order page; problems after delivery go to customer service within 72 hours.
Have four things ready: the order or parcel number, a screenshot of the label or page you are asking about, the date you saw it, and one clear question. For house-shelf items, ask in a way that gets a written answer: "Can this item be returned, and within how many hours of arrival?" works better than "Is this a good deal?"
Rights holders who want to report an infringing listing have a separate route; Oopbuy's prohibited items article gives the address and a reply time of 15 working days.
Glossary: agent terms and shelf words
Most terms you meet come from two places: the agent workflow and the shelves. The short list below covers both.
QC: quality control, here the warehouse inspection and its photos. GL and RL: buyer shorthand: GL is the green light you give an item after its QC photos, RL the red light when you send it back. Stocked in: the status from which the 120-hour return window runs. Received: the status that starts free storage. First payment / second payment: goods, then shipping. Line: one shipping service in the estimator. Volumetric weight: size-based weight used when it is larger than the real weight. DIY order: an order you enter by hand for a site the search bar does not read. Rehearsal packing: the warehouse packs and weighs before you pay shipping.
Shelf words: Brand Sale, the branded shelf with Vipshop and outlet tags; AiKuCun, the separate timed channel; Mall, Oopbuy's own product range; Foundry Select, a tab on the Mall search page; Flash Sale, the session-based shelf with purchase bars; 7D Sales, seven days of sales, as used in the Hot Sellers heading.
House-shelf questions, with sourced answers
These are the frequently asked questions that shelf labels raise, answered from Oopbuy's own pages and our dated readings. Where Oopbuy has not published an answer, the reply says so.
Is Brand Sale stock covered by the five-day return guarantee?
Oopbuy has not said. The guarantee is written for items bought from sellers who offer guaranteed returns, and no help article mentions Brand Sale. Ask the chat before you pay and keep the reply.
Does 100% Authentic mean Oopbuy guarantees the item?
The chip is Oopbuy's label. Its Terms of Service say it is not a goods seller and gives no authenticity guarantee for third-party-merchant goods. Which of the two applies to Brand Sale is not stated; ask support what the chip covers.
Why do all the AiKuCun countdowns show the same time?
On our readings every card in the channel counted down to one shared moment, around noon China time on November 10. The channel runs in rounds; what happens at zero is not published.
What does the pink NN% Purchased bar measure?
Oopbuy does not say. On the November 10 Flash Sale session, each card's Sold figure divided by its percentage came to about 200, which suggests a fixed allotment per card. That is our arithmetic, not Oopbuy's statement.
Are shelf prices final?
They are the product price in your display currency, converted by Oopbuy. Shipping from the warehouse, the customs declaration fee and any extras come later with the parcel.
Can I paste a catalogue find into Oopbuy if it is from Tmall or JD?
Tmall links resolve through Oopbuy's Taobao channel. A JD link pasted on November 10 returned a message saying it could not be resolved automatically and asking you to contact customer service; Oopbuy's DIY order form, where you enter the product details by hand, covers such links.
Where can I read Oopbuy's help centre in my language?
Nowhere yet. The interface offers eleven languages, but every help article is in English.
Who runs this site?
An independent team with no ownership link to Oopbuy. The sign-up link carries an invitation code. Details on the About page.
