In the competitive world of e-commerce and dropshipping, timely communication is a critical indicator of seller reliability. Delays in responses can often predict logistical slowdowns, inventory issues, and potential customer service headaches. The KAKOBUY Spreadsheet
Seller responsiveness is more than just a courtesy; it's a key performance indicator (KPI). A fast response time typically correlates with:
Why Tracking Communication Speed Matters
By quantifying this metric, you move from guesswork to objective analysis.
How to Set Up Your KAKOBUY Communication Tracker
Create a dedicated sheet within your main KAKOBUY sourcing spreadsheet with the following columns:
| Column Header | Purpose & Data To Input |
|---|---|
| Seller Name/Store | The specific vendor you are communicating with. |
| Inquiry Date & Time | The exact timestamp when you sent your initial message (e.g., "2023-10-27 14:30"). |
| Inquiry Type | Categorize the question (e.g., "Stock Check," "Shipping Quote," "Problem Resolution"). |
| Response Received Date & Time | The exact timestamp of their first substantive reply. |
| Hours to Respond | Calculated field: =(Response Time - Inquiry Time) in hours. |
| Response Quality (1-5) | Subjective rating: Was the answer complete, helpful, and clear? |
| Notes/Observations | Any context, like holidays, follow-ups required, or unusual circumstances. |
Analyzing the Data for Reliability and Delay Prediction
With data collected over multiple interactions, you can perform valuable analysis:
- Calculate Average Response Time:
- Identify Patterns:
- Correlate with Order Performance:
- Create a Seller Tier List:
- Identify Patterns:
This analysis allows you to predict potential delays
Best Practices for Consistent Tracking
- Standardize Your Initial Inquiry:
- Use a Time-Zone Converter:
- Update in Real-Time:
- Review Quarterly:
- Use a Time-Zone Converter:
Conclusion
The KAKOBUY Spreadsheet